Your contract is with The Pure Travel Group, registered in England and Wales,
number 15259760.
Holiday/Tour Contract
These conditions apply to all Pure Wales tours and govern your relationship with The Pure Travel Group. Please read them carefully before making a booking. A contract will exist when we accept your booking and issue our confirmation invoice. You must be over 18 to book a Pure Wales holiday. The contract and all matters arising from it shall be governed by English & Welsh law. It is important to check the details on your invoice when you receive it, or, if booking late, at the time of booking, that all the details are exactly as requested. In the event of any discrepancy, please contact us immediately, as it may not be possible to make changes later.
Prices and website accuracy
Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably, errors do occasionally occur. You must, therefore, check the price and all other details of your chosen arrangements with us at the time of booking.
Insurance
We consider adequate travel insurance to be essential to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your tour. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Payments
To confirm your tour, you must pay a 25% non-refundable deposit. 100% of the tour cost is then payable 30 days prior to the tour start date. We accept payment by credit card, debit card, personal Visa and Mastercard credit cards, PayPal, or bank transfer. Please contact us for further details.
Amendments by you
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the lead name.
Cancellation by you
You, or any member of your party, may cancel your travel arrangements at any time by providing written notification from the lead name to hello@purewales.com. Cancellations are effective on the day they are received by The Pure Travel Group. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days before departure the company receives your notice of cancellation.
Tour Cancellation Charges (per person)
When Notified | Charges (% of tour cost) |
More than 30 days before departure | 25%
15-30 days before departure | Change to alternative date possible
Within 15 days of departure | 100%
Amendments or cancellations by us
We make careful arrangements with coach operators, hotels, guides, attractions, and other service operators to ensure that we can provide you with the tour as described. However, in exceptional cases, it may be necessary to make changes to your holiday due to circumstances beyond our control. If a major change is necessary (defined as a significant change of itinerary), or if we have to cancel your holiday, we will contact you and offer you the choice of:
1. Accepting the changes to your holiday;
2. Moving to another tour/departure available with The Pure Travel Group;
3. Cancelling your holiday with a full refund.
Alterations or cancellations by you or us in the event of force majeure
Force majeure means unusual and unforeseeable circumstances beyond the company’s control or the control of our suppliers, the consequence of which neither the company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought weather conditions, epidemics or outbreaks of illness, and level of water in rivers. If we have to make alterations to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the same choices as explained in the section above. However, refunds will not be paid. If, in the event of force majeure, we are still able to operate your holiday, but you wish to cancel, please contact us to discuss the options. We will endeavor to recover from suppliers and refund to you monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance.
Behaviour
When you book a tour with The Pure Travel Group, you accept responsibility for the proper conduct for yourself and your party whilst on the tour. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the tour of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service, and we will have no further responsibility to them, including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid directly at the time to the service supplier concerned, failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
Complaint
In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangements whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Most problems or complaints can be resolved while you are away. However, if you remain dissatisfied, you must write to us within 30 days of your return to the UK, giving your booking reference and full details of your complaint. Please keep your letter concise and to the point. This will assist us in quickly identifying your concerns and speeding up our response to you. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint. This may affect your rights under this contract.
Our responsibilities to you
The Pure Travel Group is dedicated to ensuring that your tour is as described. If am part of your holiday is not provided as promised and this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances, limited to the price of the service concerned. The Pure Travel Group accepts responsibility for illness, personal injury, or death caused as a direct result of the acts and/or omissions of our employees, agents, suppliers, or sub-contractors while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury, or death where there has been no fault of our employees, agents, suppliers, or sub-contractors, or as a result of taking part in any activity that does not form part of the holiday booked through us in the UK. Where illness, personal injury, or death arises in the course of rail/coach travel, sea travel, or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention. If illness, personal injury, or death is suffered as a result of taking part in an activity where a third party is involved, we shall, at our discretion, offer advice and assistance to aid in the resolution of the issue, provided you inform us within 90 days of the occurrence.
Baggage allowance
For convenience and comfort on any Pure Wales tour, our suggestion is to bring one piece of luggage and only carry a small bag/rucksack daily.
For any questions regarding our terms & conditions, please contact us by email: hello@pure.wales